Thank you for choosing TLS for your pets’ pet care needs, we’d love to add him/her to our furry family!
New Clients Register HERE
EXISTING CLIENTS log in HERE.
You will be redirected to our online scheduling system — Time To Pet (DOWNLOAD THE APP — TimeToPet)
Please note that registering with our scheduling system you are agreeing to our policies and procedures.
Once your information is submitted we will contact you with a follow-up email to schedule a Meet & Greet.
Meet & Greet
Our complimentary Meet & Greet’s are required prior to the start of service and are conducted in your home. Please allow a minimum of 30 minutes for this meeting.
During this time we will:
- – Go over your registration information
- – Discuss your pet(s) daily routine
- – Get to know you and your pet(s)
- – Answer any and all questions or concerns you might have
- – Collect 3 sets of keys (FOBS/Key cards included)
In order to ensure your pet(s) are always cared for we assign two pet sitters or dog walkers. Although we cannot guarantee that the same pet sitter or dog walker will be the one to care for your pet each time, we try our best to schedule them on a consistent basis for maximum comfort.
All scheduling, changes to schedules and cancellations are done through Time To Pet (DOWNLOAD THE APPT — TimeToPet). With it you have the flexibility to schedule, change and cancel appointments whenever you like from the comfort of your own home. Simply log in and schedule away!
Services will be reviewed within 24 business hours of submission and payment is required in full prior to the start of services.
**Please note that all appointments must be done through our online scheduling system and pet sitters or dog walkers will not accept changes, cancellations or additions of services.**
In the interest of your pet we require that dogs are visited at least once every 8 hours but recommend 3 visits a day.
Cats must be visited at least once every 24 hours but recommend 2 visits a day.
We DO NOT offer every other day visits for pets nor do we allow care from third parties i.e Friends, Family, and/or other pet sitters.
Early Returns/ Last Minute Changes
We DO NOT issue refunds or credits for early returns or last minute changes to previously scheduled appointments.
Key Pick-Up / Drop-Off
Key Pick-Up and Drop-Off is subject to a $20 charge
The Litter Sitter, Inc. accepts all major Credit Cards as form of payment.
All services must be paid in full during the initial Meet & Greet consultation or scheduled appointments will not be approved.
For reoccurring clients, you can choose to be billed weekly, bi-weekly or on a monthly basis.
The Litter Sitter, Inc. does not issue refunds.
All cancellations over non-holiday periods, with a minimum of 24 hours notification will receive a credit for use on future services.
Credit must be used within 3 months of cancellation date.
Cancellations with less than 24 hours notification will be charged in full and no credit will be issued.
Cancellations Over Holiday Periods:
- – 15 days prior: FULL CREDIT
- – 7-14 days prior: 50% CREDIT
- – 6 days or less: NO CREDIT
Credits will be added to account and clients may then use for future services
Holiday periods will incur a 50% surcharge per day
Our holiday days include:
New Year’s Eve
New Year’s Day
Martin Luther King Day